These Purchase Terms are part of the Seller's obligations in accordance with the provisions of the Consumer Protection Act, and serve to ensure that the Buyer, before concluding a distance contract, is informed in a clear and comprehensible manner of a number of circumstances essential for the conclusion, execution, termination of the contract, all in accordance with the law.
The term Seller refers to a company INTERTEKSTIL STANIĆ d.o.o., Kerestinec, 10431 Sveta Nedelja), Kerestinečka cesta 57/A, OIB: 18665755809, MBS: 080121652, E: email@example.com, W: www.beddingfamily.com.
The term Buyer shall also apply to: a classic consumer (person outside any business order and pay for any product through the service web stores present on the website of the Seller), but also to customers of legal persons, craftsmen and traders and natural persons engaged business activities, but they are protected by the provisions of the Law on Consumer Protection only if they purchase products unrelated to their business activities.
Seller, by selling through website www.beddingfamily.com performs in his name.
Purchase terms form part of a distance contract together with the specifications and price of the purchased products and will, prior to confirming an order for the purchase of a particular product from the Buyer, be required to accept / declare that it is recognized / agreed upon, and after confirming the order (contract conclusion) shall be delivered to the Buyer as the content of an e-mail message confirming that the contract has been concluded. The Seller reserves the right to change the conditions at any time, with the said changes coming into force upon their publication on these websites.
When the Buyer confirms and executes the order the contract is concluded, and the Seller will immediately inform the Contractor of the fact that the contract is concluded via e-mail.
For a valid contract, it is necessary that the Buyer is a person with full legal capacity.
The buyer is responsible for the completeness and authenticity of the entered data when registering.
Purchase terms are divided into bellow classified categories / information.
II. Main features of the goods
Main features of the goods: products are presented descriptive and with images.
Product photos are illustrative and do not always have to match the products that are the subject of the order in all detail. The Seller specifically points out that the visual identity of a product displayed on a photograph does not have to match the look of the product in reality, especially with regard to the monitor settings of the customer's computer, the difference in the color perception that the Buyer sees on the screen etc.
In case of the above discrepancy between the product shown in the photograph and the product delivered, this is not a product lack. Product data (product description, price, etc.) shown on the website www.beddingfamily.com are subject to bugs, irregularities in the operation of the application, other technical irregularities, typographical errors, etc. In the case of obvious errors or malfunctions regarding the product data shown on the www.beddingfamily.com. The Seller reserves the right to unilaterally terminate the contract.
The subject of the order may only be products for which it is indicated in the order that they are available and available.
III. Product price
Prices displayed on the website www.beddingfamily.com are shown in EURO. The cost of VAT is especially highlighted. The product price does not include shipping costs for the reason they are paid separately.
In case of payment by e-banking and a bank transfer, the costs of payment and/or interbank transaction are not included in the price.
IV. Delivery costs
Are communicated when ordering for each particular product, and the total delivery costs in the case of ordering more than one product.
In the case of the inability of a neat delivery to the Buyer's address specified by the Buyer, Buyer reimburses the reimbursement costs to the same or different address depending on which Buyer's information will be provided to the Seller when verifying the delivery of the order.
V. The cost of the use of means of distance communication
The Seller does not have any additional costs of distance communication.
VI. Terms and conditions of payment, terms of delivery of goods, time of delivery of goods
The products are ordered by choosing, using the menu and filling in the electronic form. The Buyer can order and purchase the product as a registered or unregistered user. The product is considered ordered when the customer passes the whole order process.
Payment of ordered products can be done in the following ways:
- Credit card (Maestro, MasterCard, Visa, AmericanExpress, Diners)
In the case of credit card payment, bank transfer payment and e-banking, payment must be made no later than the deadline indicated in the e-mail confirming that the contract has been concluded.
If the customer does not receive notice that the contract is concluded after the completion of the ordering process it is suggested to check:
- Is the message in the Junk/Spam folder
- Is the mailbox full
In the event that payment is not made within the specified time Seller will proceed and by subsequently making the payment after the deadline of delivering the purchased products, and if he can not make a delivery for justified reasons, the contract will terminate unilaterally and make a refund.
If the payment is properly executed and visible on the Seller's bank account, the Seller will proceed the delivery of the ordered products.
We are delivering orders via Overseas Express and DPD. Delivery will take place no later than 10 business days after the visible payment on Seller's account. If there is a failure to deliver the selected product because the product is out of stock, the Seller is obliged to immediately notify the Buyer, and the Buyer has the right to terminate the contract and request a refund or agree to the subsequent delivery deadline. We will try to deliver all ordered items in one package. If this is not possible due to inventory, we reserve the right to deliver on multiple shipment.
Delivery deadlines do not count:
- day of receipt of order/request
- the delay time due to the incorrect and incomplete address of the Buyer
- delays due to force majeure or other reasons for which the Seller is not guilty
- non-working days if they represent the beginning or end of the deadline
In the event that the ordered product is paid on delivery, the Seller will approach the delivery of the goods at the above deadlines by which the order confirmation is made, and the Buyer is obliged to make a payment during or before the direct takeover of the product.
VII. Unilateral termination of the contract
Only buyer who concluded a contract at a distance as described above has the right, without giving reasons for it to terminate the contract within 14 days. The 14-day period begins to run from the date on which the Purchaser or a third party designated by the Buyer, who is not the carrier/supplier, the goods constituting the subject of the contract being surrendered. If the Buyer ordered one or more pieces of goods to be delivered separately, ie if the goods are delivered in more than one piece or more, the time limit begins to run from the day when the last piece or last consignment of the goods is delivered.
If the Seller does not inform the Buyer of this right, the Buyer's right to unilateral termination of the contract shall terminate within 12 months from the expiration of the termination period (the period of 12 months shall begin to run after the expiration of the 14 day period which is scheduled for regular termination in case of regular notification). However, if the notice of the right of unilateral termination is delivered within 12 months, the right of unilateral termination shall terminate after the expiration of a period of 14 days from the date on which the Buyer receives the notice.
The buyer is obligated to notify the Seller of his decision to terminate the contract before the expiration of the unilateral termination period through the Form For Unilateral Termination of the Contract which is available here and can be electronically filled in and sent to the following e-mail address: firstname.lastname@example.org. The confirmation receipt of the unilateral termination of the contract will be sent to you, without delay, by e-mail.
You can notify the Seller by Online Form For Unilateral Termination of The Contract which is available here. After you fill in and send the form, you will receive confirmation about receipt of the Form by e-mail that you mentioned when filling Online Form For Unilateral Termination of The Contract.
If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery charges, without delay, and within 14 days from the day we received your decision. The Buyer shall bear the costs of returning the goods. Refunds will be made in the same way that you made your payment. Refunds can only be made after the goods are returned to us or after you provide proof that you have returned the goods back to us. You are obliged to return the Goods immediately and within 14 days from the day you have sent us your decision to unilaterally terminate the contract. Please return the goods by mail to our central warehouse at Intertekstil Stanić d.o.o., Kerestinec, Kerestinečka cesta 57 A, 10 431 Sveta Nedelja). It is considered that you have fulfilled your obligation on time if you send the goods freely to us in our warehouse in a proof-able manner (recommended for shipment) before the expiry of the above deadline. You are responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods. If the product is returned defective, with major damages or without parts and without documentation, and if it is not delivered within a further period of 8 days, it is considered that the Buyer has not fulfilled its obligation to return the goods and the Seller is not required to make a refund of the funds paid.
The buyer has no right to unilaterally terminate the contract if:
- the service contract is fully completed by the Seller and the fulfillment has begun with the express prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract in this section if the service is fully met;
- the subject of a contract of goods or services whose price is dependent on changes in the financial market that are outside the influence of the Seller and may arise during the term of the Customer's right to unilateral termination of the contract;
- the subject of the contract is a goods made out of the Buyer's specification or clearly conformed to the Buyer;
- the subject of a contract is easily perishable goods or goods that expire rapidly;
- the subject of the contract is sealed goods which, due to health or hygienic reasons, are not eligible for return if it was unsealed after delivery;
- the subject of a contract of commodity which, because of its nature, is inseparably blended with other things after delivery;
- the subject of the contract for the supply of alcoholic beverages whose price is contracted at the time of the conclusion of the contract and the delivery can only be effected after 30 days if the price is dependent on changes in the market that are outside the influence of the trader;
- The Buyer specifically requested a Seller's visit to perform emergency repairs or maintenance operations, so that if during such a visit, along with those services that the Buyer specifically requests, the Seller also provides some other services or supplies other goods than is necessary to perform emergency repairs or maintenance work, the Seller is entitled to one-sided termination of the contract in respect of these additional services or goods;
- the subject of the contract for the delivery of sealed audio clips or video recorders, or computer programs, which were unsealed after delivery;
- the subject of a contract is the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications;
- a contract concluded in a public auction;
- the subject of the contract is the provision of non-housing accommodation services, the provision of a freight service, car rental services, food and beverage services or leisure services, provided that the service is provided on a particular date or at a specified time;
- the subject of a contract is digital content delivery that is not delivered to the physical media if the fulfillment of the contract commenced with explicit prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract;
VIII. Responsibility for material defects / reclamations
The seller is liable for the material defects of the things he sells on his site in accordance with the positive regulations of the Republic of Croatia, in particular the Obligations Act.
Ordered products are packaged in a way that the usual manipulation in transport / delivery does not damage.
In case the shipment is damaged in transport, such damage is visible when picking up the shipment, and in this case we suggest that shipment not be taken over by the Buyer. Please customers to contact us in order as soon as possible check the status of shipments and send a new one.
In the event of a shortage of goods when picking up the shipment, the Buyer is not obligated to take over the product, may refuse the receipt, and will not bear the costs of delivering the Shipment. It is considered that the products duly received by the Buyer did not have a noticeable defect. The buyer has the right to complain about the material shortcomings within the deadlines and for the reasons prescribed by the provisions of the Obligatory Obligations Act. The buyer may send a written complaint or complaint to the e-mail email@example.com with subject “reclamation”.
Seller will consider the complaint valid if the review of the product found to comply with the conditions for a claim pursuant to the Civil Obligations Act and the Consumer Protection Act. In that case, within 15 days of the receipt of a valid complaint, the product will be replaced or the entire amount paid back will be repaid. If, however, it finds that the claim is not valid, ie if the complaint is rejected, it will notify the Buyer within 15 days of receipt of the complaint.
IX. Contract duration
The contract concluded by the Buyer with the Seller is a one-time purchase agreement for a distance product that is consumed by delivery of the goods and made by the buyer, if it is not terminated. These Purchase Terms are an integral part of the contract.
ITS d.o.o. is dedicated to protecting and respecting your privacy. Read this policy carefully to understand why and how we collect your personal information and how it will be used. Regarding the personal information we collect, ITS d.o.o. is the "processing manager", ie the one that determines the needs for which the means and means for processing the personal data.
ITS d.o.o. as a web site service provider www.beddingfamily.com is committed to protecting privacy and personal data.
If you want to contact us about these rules or about your personal information, please use the following contact information:
Address: Kerestinečka cesta 57/A, Kerestinec, 10 431 Sveta Nedjelja
E-mail : firstname.lastname@example.org
How and when do we collect your personal information?
ITS d.o.o. collects personal information for the purpose of making and fulfilling the purchase agreement, records of customer orders, unique user identification, business analysis, marketing, reward system implementation, product delivery, purchase and sale documentation, technical support, and credit and debit card authorization.
For more information on situations and circumstances for collecting your personal information, see below, in the section What for we will use your personal information ? Remember that this is information about potential ways of using personal information that you may encounter when visiting our website, obtaining a purchase from us or using our service. In each of these cases, you will get clear additional information about the purpose of data processing, and in some cases we will also need your explicit permission to process.
We do not use your personal information for marketing purposes unless you tell us that you agree to this. If you want us to send you details about our products, services, offers and promotions, please subscribe to it when you join our Loyalty Program or subscribe to our newsletter. For more information, please visit the sections Marketing and Loyalty program below.
We refer to as confidential data to your personal information, and they are protected by ITS d.o.o. and / or our trusted partners (for more information see section: Does ITS d.o.o. shares information with third parties?? below).
Which data we collect directly from you
Depending on the types of activities, some of the required information is mandatory and some as voluntary. If the user does not want to provide required activity data that requires them, they will not be allowed to engage in that activity.
ITS d.o.o. collects and uses personal information to enable users to use the services and activities through the website www.beddingfamily.hr, improve design of a web site www.beddingfamily.hr, create user database for service and / or marketing improvement, contact customers to deliver marketing notifications, improved advertising and promotional activities, and analyzed the use of the web site www.beddingfamily.hr. Also, personal data can be used to solve problems, administer administrative tasks, and establish contact with users.
On the website www.beddingfamily.hr, ITS d.o.o. collects the following personally identifiable information: name and last name, password, phone number, address, email address, product mailing address, billing address, zip code, city, gender, date of birth, company and OIB for businesses only.
Insight into the user's personal information may have, in the exercise of his / her scope of work in relation to the sales contracts concluded by the buyers with ITS d.o.o. the following persons: legal entities participating in the execution of a sales contract such as delivery services, bookkeeping services, IT support, marketing support, affiliated companies with ITS d.o.o., public bodies requiring the submission of personal data in accordance with the regulations mandated by ITS d.o.o. , and ITS d.o.o. keeps the prescribed records of processing activities.
What privacy rights do you have?
ITS d.o.o. Respects that each user should have the ability to ensure the accuracy, completeness and updating of their personal information. If the user feels that his personal information is incomplete, inaccurate or not updated, he/she can contact ITS d.o.o. by sending an email to email@example.com
Please note that at any time you have the right to request ITS d.o.o.:
· to provide you with access to your personal data
You can ask ITS d.o.o. what your personal information is used, and you can also ask for access to these personal information. You have the right to know the purpose of processing, which categories of your personal information we keep, the bodies or categories of bodies with which you share your personal information, the period of data retention, as well as the data source when the data is collected indirectly.
· to provide you with a copy of the personal information we keep
You can contact us if you want to copy of some or all of the personal information we care about you.
· Request correction of wrong data
We want your personal information to be accurate and up to date. You can ask us to correct or remove the information you think is incorrect or outdated.
· request deletion of personal data
You can ask to stop processing or even request the deletion of personal information about you that we keep. If your personal information is needed to perform some contractual obligations towards you, ITS d.o.o. could cease to be capable of performing such contractual obligations. Also, if your personal information is needed to meet certain statutory obligations (such as tax liabilities), your request may not be able to be done.
· Restrict access to your data (to us and/or third parties) in certain processes or in full
If you want to defeat the accuracy of the data, or we no longer need personal data for the purpose of processing, but are required by you to establish, enforce, or process legal requirements, or you are opposed to processing based on what we consider to be legitimate, you have the right to request restriction of personal data processing.
· submit an objection to the way we use your information
Remember that you have the right to object the processing of personal data which is based on the legal basis by the ITS d.o.o. considers legitimate.
· require data transfer to another processor (transferability of rights)
If processing is based on your consent or is done by automatic means, you have the right to request from ITS d.o.o. transferring data to another processor.
If you are not happy about collecting or using your personal information, you can file a formal complaint with the Personal Data Protection Agency.
Where your personal information is kept?
We keep the personal information we collect about you in a safe environment. Your personal information is protected against unauthorized access, disclosure, use, alteration, or destruction by any organization or individual.
Some data is still stored in paper format, but we tend to digitize all the personal data we process. Data processed is stored in our premises and IT systems, but sometimes we store data on our trusted service provider.
ITS d.o.o. will ensure that the personal information of the user is kept in a safe place (including reasonable administrative, technical and physical protection to prevent unauthorized use, access, disclosure) accessible only to authorized persons of ITS d.o.o.
The data collected for the purposes set forth in these Rules will be stored for as long as is necessary to meet these purposes. Your personal information will not be kept in a form that allows you to be identified longer than ITS d.o.o. reasonably feels it is necessary for the purpose for which they are collected or processed. ITS d.o.o will keep certain personal information in the time period prescribed by the law or the regulation that is binding on ITS d.o.o. to keep data.
If you have given consent, your personal data will be treated to the withdrawal of consent. If you make a strong complaint about personal data processing based on a legitimate interest, we will not process your personal information in the future.
If a court, administrative or out-of-court procedure is initiated, personal data may be stored by the end of such proceedings, including the time period for filing legal remedies. ITS d.o.o. will keep certain personal information within the time period prescribed by the law or the regulation that the data processing manager is obliged to keep.
Privacy is important to us, so we will never share your personal information with third parties except for the purposes described in these Rules.
Additionally, your personal information may be provided to our trusted partners who maintain our IT system or provide services on behalf of ITS d.o.o. For example, for marketing, finance, advertising, payment processing, delivery and other services in and out of ITS d.o.o. These service providers however, are obliged to use the information they have entrusted to them in accordance with our guidelines only for the purpose we have strictly assigned.We also undertake to adequately protect your data and consider it a business secret.
In some cases, our partners providing services on behalf of or for ITS d.o.o. can process your data outside the European Union. However, the contracts we make with such entities oblige them to handle your data with special security measures in accordance with the regulations in force in the Member States of the European Union.
ITS d.o.o. does not record or store transaction data of users required for paying with the card.
How long will ITS d.o.o. keep your personal information?
ITS d.o.o. will not retain your personal information longer than the period for which the data is required to fulfill the purpose of their use. More information about the storage periods for certain types of data is provided in the section For what we will use your personal information?
We may use your personal information in a number of different ways, mainly to fulfill our contractual obligations to you, but sometimes to improve your shopping experience, direct marketing, and security reasons.
Order processing and providing services
When you make a purchase through a website, depending on the case, we may be prompted to provide you with certain personal information needed to properly process your purchase.
Buyer agrees that ITS d.o.o. can process personal data for the purposes of own records and statistics, for the purposes of creating customer databases, product and service information, delivery information needs, promotional materials delivery, customer relationship improvement, and service improvement. ITS d.o.o. may give data to third parties for the purpose of performance of the contract, protection of the interests of the user and ITS d.o.o. and the prevention of possible abuses, the need for a better understanding and understanding of individual needs and user requirements as well as the development of the best possible quality of all ITS d.o.o. services which as a result have increased user satisfaction.